View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000862 | T99X171.00 SKB Eagle | SW Issue | public | 2020-07-24 19:03 | 2020-10-22 18:24 |
| Reporter | Assigned To | Due Date | |||
| Priority | high | Severity | s2-severe | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | ||
| Summary | 0000862: [BFX-UH200] [BTVQ-13706]BMM-BT11 Remote Control Intermittent Unpairing | ||||
| Description | HI Kerwin please check some issue from SKB QA. [Pre-condition] UHD4 (BFX-UH200) and BMM-BT11 remote control pairing status [Reproduce Step] BFX-UH200 <-> BMM-BT11 Pair the Remote Control and Leave it [Result] unpairing. | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) SY Yoon , (ALTech) Wooshin Kang , (SW) Jacky Chiang |
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2020-07-24 19:03 developer |
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Hi Jason, From the log file, we see similar issue with Mantis 0000851. (https://mantis.cnsbg.foxconn.com/vaas/view.php?id=851) The incorrect audio library results in RCU disconnected. It is already fixed in v17.520.5. Please use new version and check again. Thanks ! ===== open TJ Karaoke APP in main_log.log.002======== 07-24 15:29:16.182 3282 3601 I ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10000000 pkg=kr.co.tjcomm.zillernoraebang cmp=kr.co.tjcomm.zillernoraebang/.ZillerNoraebang} from uid 1000 |
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hi kerwin. it happen same issnue in v17.520.5 During BMT. It is a urgent issue. skb qa engineer paired with BMM_BT11 yesterday on live channel. but today it is unpaired this morning. please see a log.. it is a urgent issue. since skb bmt finish until tomorrow. |
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Hi Jason, Kerwin is out of office today. I checked the log. And the "incorrect audio library results in RCU disconnect" issue is not fixed completely. It will still cause audio hal service crash when RCU disconnects or reconnects. Would you like to have a new image for testing? |
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hi river when you can give test FW to us ? when you give it to us,, please give SD and ND FW. Thanks. |
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Here's the test FW https://drive.google.com/drive/folders/1BVasmvWP23okab-vTFCpBOUpWqOQ_8IN?usp=sharing |
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HI Kerwin case Smart3, also happen same issue in BMT . This issue happen in Remote/Movon RCU both. but movon RCU issue ration is higher than Remot solution. please check whether if it is equal to upper issue or not. Before it, log showed ###remoconisConnected : true”. But from the 7/28 17:06:57.050, log showed ###remoconisConnected : false”. 07-28 17:06:57.050 4636 4705 D AGENT : ###remoconisPairing : true 07-28 17:06:57.050 4636 4705 D AGENT : ###remoconisConnected : false Thanks |
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hi kerwin We also receive an issue in v17.520.5. this issue is similar to upper comment(0003892). let me know whether if this issue is same or not. as talked in webcat , you already made an workaround solution. 1. bt unpairing at 09:03:03 2. recover BT pairing soon. 3. re pairing again at 09:03:05 and didn't pairing again. as see a picture, It is unpaired via 0x0016 reason in STB. #define GATT_CONN_TERMINATE_LOCAL_HOST HCI_ERR_CONN_CAUSE_LOCAL_HOST /* 0x16 connectionterminated by local host */ |
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2020-07-31 13:00 developer |
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hi kerwin leave some comment from RCU company after connecting to the A2DP Proxy Object it is shown a message which is 'bta_gattc_mark_bg_conn_unable to find the bg connection mask for xx:xx:xx:xx:xx:xx' . after it, if it is unpaired, stb dind't pairing RCU again. let me know below error message. bta_gattc_mark_bg_conn_unable to find the bg connection mask Thanks |
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Hi Jason, Although we include a fix in audio HAL, there is still a timing issue in BT stack. This is why RCU vendor see "terminated by local host, 0x0016" error. It is fixed in v15.520.8 release, please verify again. Thanks! |
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hi kerwin there is no happen same issue in v15.520.8. although we didn't same logic in v17.520.6, SKB BMT don't find same issue. but we have to apply it later. anyway, this ticket is closed. |
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Hi, kerwin. please check attched file (btsnoop log). thank you. |
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It happen in BMT site. Please check log that Jason uploaded. |
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hi kerwin I also receive a report from RCU Company. Also this issue happen in Smart3 box with BRM_BA02. a disconnected RCU issue happen via timeout. 1. frame 1,947,738 : RCU response as empty packet. as renewal as NESN,SN of frame 1,947,738, STB received empty packet of RCU(1,947,738). Please see RCU_Empty.jpg 2. Frame 1947,815 last, STB no longer sends empty packets (approximately 860 ms) please see don_t_send_packet.jpg 3. after step 2, it happen connection timeout. so it is disconnected. please see air log. https://drive.google.com/file/d/14i1gsVM7qxVzfqAIilumSTQAtcB9OGLW/view?usp=sharing for your reference, it is about 130cm a distance btw STB and RCU. |
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Hi kerwin since we have to solve it in V15.520.8. We need to verify it about this issue in Next UHD4 FW. Thanks. |
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hi kerwin as your guide, you already committed in UHD4. So it is closed. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2020-07-24 19:03 |
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New Issue | |
| 2020-07-24 19:03 |
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File Added: main_log.log | |
| 2020-07-24 19:03 |
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File Added: main_log.log.001 | |
| 2020-07-24 19:03 |
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File Added: main_log.log.002 | |
| 2020-07-24 19:04 |
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Assigned To | => (SW) Kerwin Chen |
| 2020-07-24 19:04 |
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Status | new => assigned |
| 2020-07-27 09:07 | (SW) Kerwin Chen | Note Added: 0003864 | |
| 2020-07-29 10:56 |
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File Added: main_log-2.log | |
| 2020-07-29 10:56 |
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File Added: main_log.log-2.001 | |
| 2020-07-29 10:56 |
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Note Added: 0003882 | |
| 2020-07-29 15:15 |
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Note Added: 0003884 | |
| 2020-07-29 16:17 |
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Note Added: 0003885 | |
| 2020-07-29 17:36 | (SW) Jim Chen | Note Added: 0003888 | |
| 2020-07-30 13:04 |
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File Added: BFX-AT100_언페어링로그.7z | |
| 2020-07-30 13:04 |
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Note Added: 0003892 | |
| 2020-07-31 08:59 | (ALTech) SY Yoon | Issue Monitored: (ALTech) Wooshin Kang | |
| 2020-07-31 11:24 |
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File Added: main_log.zip | |
| 2020-07-31 11:24 |
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Note Added: 0003896 | |
| 2020-07-31 12:59 |
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Note Edited: 0003896 | |
| 2020-07-31 13:00 |
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File Added: disconnect_case.jpg | |
| 2020-07-31 17:42 |
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Note Added: 0003901 | |
| 2020-07-31 21:19 |
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Note Edited: 0003901 | |
| 2020-08-03 12:09 | (SW) Kerwin Chen | Note Added: 0003921 | |
| 2020-08-10 11:16 |
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Note Added: 0003978 | |
| 2020-08-10 11:16 |
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Status | assigned => resolved |
| 2020-08-10 11:16 |
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Resolution | open => fixed |
| 2020-08-27 08:40 |
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File Added: btsnoop_hci.log | |
| 2020-08-27 08:40 |
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Note Added: 0004141 | |
| 2020-08-27 10:18 | (ALTech) SY Yoon | Status | resolved => feedback |
| 2020-08-27 10:18 | (ALTech) SY Yoon | Resolution | fixed => reopened |
| 2020-08-27 10:18 | (ALTech) SY Yoon | Note Added: 0004145 | |
| 2020-08-27 10:25 |
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Status | feedback => assigned |
| 2020-08-27 10:31 |
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File Added: don_t_send_packet.jpg | |
| 2020-08-27 10:31 |
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File Added: RCU_Empty.jpg | |
| 2020-08-27 10:31 |
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Note Added: 0004146 | |
| 2020-09-01 14:12 |
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Issue Monitored: (ALTech) SY Yoon | |
| 2020-09-01 20:54 | (SW) Jacky Chiang | Issue Monitored: (SW) Jacky Chiang | |
| 2020-09-04 17:18 |
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Note View State: 0004146: private | |
| 2020-09-04 17:20 |
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Note Added: 0004242 | |
| 2020-09-07 14:35 |
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Assigned To | (SW) Kerwin Chen => (ALTech) Jason Park |
| 2020-09-07 14:35 |
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Status | assigned => acknowledged |
| 2020-10-12 14:50 |
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Note Added: 0004593 | |
| 2020-10-12 14:50 |
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Status | acknowledged => resolved |
| 2020-10-12 14:50 |
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Resolution | reopened => fixed |
| 2020-10-22 18:24 |
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Status | resolved => closed |

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